Complaints may be submitted by Smartt Re sp. z o.o. customers regarding services provided by the company.


The mode of filing complaints:

  • ul. F. Klimczaka 1, 02-797 Warszawa, Polska
  • +48 (22) 223 68 55
  • personally at the office: ul. F. Klimczaka 1, 02-797 Warsaw, Poland



Smartt Re sp. z o.o. undertakes to respond to the complaint in writing or in the event of consent to be contacted electronically within 30 days. In the case of circumstances related to the completion and complexity of the case and the inability to provide a response within the above-mentioned deadline, Smartt Re sp. z o.o. undertakes to explain the reasons for delay and submit an appropriate response to the complaint within 60 days from the date of lodging the complaint.

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Changes to the Privacy Policy

In accordance with the legal requirements imposed by the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing of the Directive 95/46/WE, a new Privacy Policy applies on this Website, which contains all information regarding the collection, processing, and protection of personal data of users of this Website.

Furthermore, we remind you that for the correct operation of the website we use information stored in cookie files. You can change the cookies settings in the settings of your browser. If you do not agree to the use of cookies on this Website, please change the settings in your browser or leave the Website.

Privacy Policy